Each case lists the documents involved, what the agent does with them, the output you get back and how it is metered. Cases describe designed behaviour; the product is in early access.
The container was rolled at transshipment and arrived a week late; the carrier then bills detention because the consignee's trucker slots ha…
The trucker arrived with an appointment but the terminal could not deliver the box (yard hold). Two more days of demurrage.
Customs placed the container on hold from 4 to 9 September. The contract excludes government holds from free time; the invoice counts them.
A typhoon closed the terminal for two days. Containers could not be picked up; demurrage ran anyway.
The invoice bills MSKU 884 211-3; the shipment's container was MSKU 884 121-3. The charges belong to someone else's box.
The trucker returned the empty on 12 September; the depot's system shows receipt on 15 September. Three days of detention are billed.
The invoice says the container left the terminal on 9 September; the trucker's EIR shows 8 September 16:40. One day of demurrage hinges on i…
The terminal portal does not export history; the clerk took a screenshot on the day. Months later it is the only evidence of the gate-out ti…
The carrier's demurrage invoice counts free time from vessel arrival on 1 September. The service contract says free time starts the day afte…
The contract gives 10 days combined D&D. The invoice applies 5 demurrage then 5 detention separately, so the container pays detention from g…
The invoice uses the carrier's public tariff (3 days free). The customer's contract with the carrier grants 7 days. The clerk who received t…
Free time is 5 working days per the contract. The invoice counts Saturday 6 and Sunday 7 September, and the National Day holiday.
The tariff is in USD; the invoice is in local currency at a rate 3 % off the published rate on the invoice date.
Two invoices from the carrier bill demurrage for the same container, overlapping by six days.
The tariff escalates: days 1–5 at 100, days 6–10 at 150, after 10 at 200. The invoice bills all days at 200.
A 40' high-cube reefer is billed at the dry-container rate from the wrong tariff section — or the reverse, a dry box at reefer rates.
The chassis provider bills from the day the container was discharged; the chassis was not out-gated until three days later.
Reefer monitoring and power fees are billed for the full demurrage period; the container was unplugged for stripping on day 2.
The terminal bills storage and the carrier bills demurrage for the same container-days; the contract says the carrier's charge is all-in at …
The shipper wants to know, for the quarter, how much D&D was billed, disputed, recovered and why.
The carrier's local agent sends a scanned monthly statement; each line is a container with dates and amounts in a slightly different layout …
Operations has been arguing with the carrier's billing team for a month. The desk inherits the thread and has to work out where it stands.
Export detention at origin is billed to the consignee; under FOB the shipper is responsible for origin charges.
The booking was carrier haulage to the door; detention is billed as if the consignee had arranged the trucking.
The consignee released the empty to the trucker on day 2; the trucker returned it on day 7. Detention is billed to the consignee.
The carrier's reply says the charges stand because the free-time terms were superseded by a tariff change.
Finance needs to know how much of the open D&D is likely to be recovered for the month-end accrual.
A monthly D&D statement from one carrier has 212 lines. The desk can dispute perhaps thirty.
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