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The argument lives in a 30-message email thread

Operations has been arguing with the carrier's billing team for a month. The desk inherits the thread and has to work out where it stands.

What the agent does

  1. Extract each party's claims, concessions and the evidence they cited
  2. Identify what is agreed, what is disputed, and what has not been answered
  3. Summarise the position and draft the next message

What you get back

A dispute summary: agreed / disputed / unanswered, with message dates; next-step letter drafted.

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