Insights

Field notes from the work itself.

Written for the people who do this job every day. No product pitches; the product is linked where it is relevant.

20 October 2026 · 2 min read

Why the USD 300 demurrage invoice never gets disputed

Below a few hundred dollars it costs more to build the case than to pay. Carriers know this. The arithmetic changes when the file builds itself.

demurragedetentionforwarders
17 October 2026 · 2 min read

Tariff vs contract: the most common D&D over-billing, and why it persists

Your procurement team negotiated seven days free. The carrier's billing system gave you three. Nobody lied; the systems just do not talk. Here is how to catch it every time.

contractsfreight-auditcarriers
14 October 2026 · 2 min read

The timeline is the argument

A demurrage dispute is a disagreement about dates. Lay every event on one dated line with its source, and the letter writes itself — or tells you not to send it.

evidenceprocessdisputes
11 October 2026 · 2 min read

Who pays when the trucker is late

Detention invoices land on the consignee. Half the time the days belong to the haulier. Splitting them requires the handover timestamp and the haulage contract — and two letters, not one.

detentionhaulageresponsibility
8 October 2026 · 2 min read

What a disputes desk should report, and to whom

Recovery is the headline, but the cause analysis is the asset. Three reports from the same tracker serve the shipper, procurement and finance.

reportingkey-accountprocurement
5 October 2026 · 2 min read

Reading a scanned statement with sixty containers on it

Carrier agents in many ports still send D&D as a scanned monthly statement. Getting sixty lines of container numbers, dates and amounts out of it reliably is the unglamorous first step.

documentsocroperations
2 October 2026 · 2 min read

What a Dispute File costs, and why re-runs are free

Per shipment, not per seat; pre-screen priced to be used on every line; second rounds and new evidence at no charge. The pricing follows how disputes actually unfold.

pricingmeteringmarketplace

D&D Pilot is in early access.

We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.