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Container number transposed on the invoice

The invoice bills MSKU 884 211-3; the shipment's container was MSKU 884 121-3. The charges belong to someone else's box.

What the agent does

  1. Compare the invoiced container number with the B/L and booking
  2. Detect the transposition and search the customer's shipments for the invoiced number
  3. Flag as misbilling and draft the rejection

What you get back

Dispute file: not our container; letter requesting cancellation with B/L cited.

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