Customs hold extended free time but the invoice ignores it

Customs placed the container on hold from 4 to 9 September. The contract excludes government holds from free time; the invoice counts them.

What the agent does

Read the exclusion clause for customs or government holds
Extract hold start and release from the customs notices
Recompute free time with the hold period excluded

What you get back

Dispute file with the hold period excluded and the customs notice cited.

Timeline excerpt

03 Sep 09:40	Discharged	Terminal EDI
04 Sep	Customs hold placed	Customs notice CN-7731
09 Sep	Customs released	Customs notice CN-7731 release
11 Sep 14:12	Gate-out full	Terminal EDI
Chargeable	11 − 3 − 5 (hold) − 5 (free) = 0 days	Invoice billed 3

Illustrative output. Figures and names are examples, not customer data.

Terminal closed for weather, containers unavailable

A typhoon closed the terminal for two days. Containers could not be picked up; demurrage r…

Carrier rolled the container to a later vessel

The container was rolled at transshipment and arrived a week late; the carrier then bills …

Container not available — stacked or on hold by the terminal

The trucker arrived with an appointment but the terminal could not deliver the box (yard h…

D&D Pilot is in early access.

We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.

Request early access [email protected]