What the agent does
- Find the terminal closure notice and the contract's force-majeure or terminal-unavailability clause
- Check whether the container was available for pickup during the closure
- Recompute with the closure days excluded if the clause allows
What you get back
Dispute file citing the closure notice and clause; days excluded or, if the clause is silent, a goodwill request drafted instead.
Boundaries
If the contract is silent on terminal closures, the agent drafts a goodwill request and says the contractual basis is weak.