What the agent does
- Read the carrier's stated ground
- Check whether the tariff change applied to this booking's validity date
- Draft the response with the booking date and contract validity cited, or close the dispute if the carrier is right
What you get back
A second-round letter, or a closed dispute with the reason recorded — both logged.
Boundaries
If the carrier is right, the file says so. A dispute desk's credibility with carriers is worth more than one container.