Freight forwarder / 3PL operations

The import clerk who gets the invoice

You clear and deliver forty containers a week. D&D invoices arrive weeks later, after the file is closed, and you have twenty minutes per invoice if you are lucky.

Your week today

The invoice arrives a month after delivery. You open the carrier portal, the terminal portal, the trucker's WhatsApp for the EIR photo, and the shared drive for a contract you are not sure is current. You compute the days on paper. You write an email. For a USD 300 invoice, you pay it.

Your week with D&D Pilot

Forward the invoice. The shipment's documents are already in the workspace from when you uploaded the B/L and booking; the timeline builds itself; the clause check tells you in one line whether it is over-billed and by how much; the letter is drafted in the carrier's format. You attach what is missing and send. Twenty minutes becomes three, and the USD 300 invoice gets disputed because it costs nothing to look.

What stays yours

The decision to send, the relationship with the carrier's billing team, and the judgement on when a weak dispute is not worth the credibility cost.

A day with D&D Pilot

08:30Forward three D&D invoices from yesterday's inbox to the workspace; the shipments are matched by container number
08:40Two of three are over-billed: one tariff-rated, one counts the holiday. Files are ready with letters drafted
08:50Attach the EIR the file asked for; send both disputes from the carrier portal
11:00A terminal only has a screenshot for a gate-out; upload it, the file notes it as weaker evidence
15:00Carrier reply on last week's dispute lands; forward it, read the drafted response, send

Plan that usually fits

Desk — 250 dispute files a month covers a branch handling 150–250 import containers a month.

Pricing

Cases for this role

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D&D Pilot is in early access.

We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.

Request early access [email protected]